Relatório de incidente para a interrupção do serviço Logto em 2024-01-11 devido a falha de renovação de domínio.
Em 2024-01-11, os serviços Logto experimentaram uma interrupção com muitos erros 502 Gateway Incorreto.
logto.app expirou, e a renovação falhou em ser concluída.logto.app podia ter expirado. Verificámos o registrador do domínio e descobrimos que não foi renovado com sucesso e o domínio estava expirado.Os nossos domínios são normalmente renovados automaticamente através do nosso registrador de domínios. No entanto, neste caso, o processo de renovação falhou devido a uma potencial configuração errada. Consequentemente, o domínio logto.app expirou e os registos DNS foram atualizados para apontar para a página de estacionamento do registrador.
De momento, o serviço de autenticação continua operacional, mas a maioria dos pedidos não o consegue alcançar. A exceção é o inquilino admin Logto, que está ligado ao domínio auth.logto.io e não foi afetado pela expiração.
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xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='edgeLabel'%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg class='edgeLabel'%3e%3cg transform='translate(0%2c 0)' class='label'%3e%3cforeignObject height='0' width='0'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' class='labelBkg' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='edgeLabel'%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg class='nodes'%3e%3cg transform='translate(135.8984375%2c 72.5)' id='flowchart-A1-6' class='node default'%3e%3crect height='54' width='141.59375' y='-27' x='-70.796875' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-55.796875%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='111.59375'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3e%e2%9c%85 auth.logto.io%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(229.02734375%2c 201.5)' id='flowchart-A4-7' class='node default'%3e%3crect height='54' width='141.15625' y='-27' x='-70.578125' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-55.578125%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='111.15625'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eCloudflare DNS%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(322.15625%2c 72.5)' id='flowchart-A3-8' class='node default'%3e%3crect height='54' width='130.921875' y='-27' x='-65.4609375' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-50.4609375%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='100.921875'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3e%e2%9c%85 *.logto.app%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(229.02734375%2c 342.5)' id='flowchart-A2-11' class='node default'%3e%3crect height='78' width='230' y='-39' x='-115' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-100%2c -24)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='48' width='200'%3e%3cdiv style='display: table%3b white-space: break-spaces%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b width: 200px%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eServi%c3%a7o de autentica%c3%a7%c3%a3o Logto%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg transform='translate(489.38671875%2c 0)' class='root'%3e%3cg class='clusters'%3e%3cg data-look='classic' id='subGraph0' class='cluster'%3e%3crect height='459' width='580' y='8' x='8' style=''/%3e%3cg transform='translate(249.5234375%2c 8)' class='cluster-label'%3e%3cforeignObject height='24' width='96.953125'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eFluxo afetado%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg class='edgePaths'%3e%3cpath marker-end='url(%23mermaid-0_flowchart-v2-pointEnd)' style='' class='edge-thickness-normal edge-pattern-solid edge-thickness-normal edge-pattern-solid flowchart-link' id='L_B1_B2_0' d='M158%2c99.5L158%2c105.75C158%2c112%2c158%2c124.5%2c158%2c136.333C158%2c148.167%2c158%2c159.333%2c158%2c164.917L158%2c170.5'/%3e%3cpath marker-end='url(%23mermaid-0_flowchart-v2-pointEnd)' style='' class='edge-thickness-normal edge-pattern-solid edge-thickness-normal edge-pattern-solid flowchart-link' id='L_B2_B3_1' d='M158%2c228.5L158%2c238.75C158%2c249%2c158%2c269.5%2c158%2c289.333C158%2c309.167%2c158%2c328.333%2c158%2c337.917L158%2c347.5'/%3e%3cpath marker-end='url(%23mermaid-0_flowchart-v2-pointEnd)' style='' class='edge-thickness-normal edge-pattern-solid edge-thickness-normal edge-pattern-solid flowchart-link' id='L_B4_B5_2' d='M438%2c228.5L438%2c238.75C438%2c249%2c438%2c269.5%2c438%2c289.333C438%2c309.167%2c438%2c328.333%2c438%2c337.917L438%2c347.5'/%3e%3c/g%3e%3cg class='edgeLabels'%3e%3cg class='edgeLabel'%3e%3cg transform='translate(0%2c 0)' class='label'%3e%3cforeignObject height='0' width='0'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' class='labelBkg' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='edgeLabel'%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg class='edgeLabel'%3e%3cg transform='translate(0%2c 0)' class='label'%3e%3cforeignObject height='0' width='0'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' class='labelBkg' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='edgeLabel'%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(438%2c 290)' class='edgeLabel'%3e%3cg transform='translate(-100%2c -24)' class='label'%3e%3cforeignObject height='48' width='200'%3e%3cdiv style='display: table%3b white-space: break-spaces%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b width: 200px%3b' class='labelBkg' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='edgeLabel'%3e%3cp%3eIncompatibilidade de certificado!%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg class='nodes'%3e%3cg transform='translate(158%2c 72.5)' id='flowchart-B1-0' class='node default'%3e%3crect height='54' width='141.59375' y='-27' x='-70.796875' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-55.796875%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='111.59375'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3e%e2%9c%85 auth.logto.io%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(158%2c 201.5)' id='flowchart-B2-1' class='node default'%3e%3crect height='54' width='141.15625' y='-27' x='-70.578125' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-55.578125%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='111.15625'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eCloudflare DNS%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(158%2c 390.5)' id='flowchart-B3-3' class='node default'%3e%3crect height='78' width='230' y='-39' x='-115' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-100%2c -24)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='48' width='200'%3e%3cdiv style='display: table%3b white-space: break-spaces%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b width: 200px%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eServi%c3%a7o de autentica%c3%a7%c3%a3o Logto%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(438%2c 201.5)' id='flowchart-B4-4' class='node default'%3e%3crect height='54' width='130.921875' y='-27' x='-65.4609375' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-50.4609375%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='100.921875'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3e%e2%9d%8c *.logto.app%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(438%2c 390.5)' id='flowchart-B5-5' class='node default'%3e%3crect height='78' width='230' y='-39' x='-115' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-100%2c -24)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='48' width='200'%3e%3cdiv style='display: table%3b white-space: break-spaces%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b width: 200px%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eP%c3%a1gina de estacionamento do registrador%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Além do serviço de autenticação, também temos um serviço Cloud que orquestra os inquilinos Logto e serve o Logto Cloud Console (uma aplicação frontend).
Quando um utilizador opera no Cloud Console, a aplicação não chama diretamente o serviço de autenticação; em vez disso, chama o serviço Cloud para todas as operações de gestão.
Para alinhar com a API de Gestão Logto, projetámos um ponto final de "proxy de API de Gestão" para delegar pedidos ao serviço de autenticação. O fluxo completo parece assim:
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Console%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(644.8203125%2c 70)' id='flowchart-A3-16' class='node default'%3e%3crect height='54' width='106.515625' y='-27' x='-53.2578125' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-38.2578125%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='76.515625'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3e*.logto.app%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Já que o domínio *.logto.app tem um problema de incompatibilidade de certificado, o serviço Cloud (Node.js) rejeita o pedido e gera um erro.
Normalmente, erros de pedido são capturados para evitar que o serviço inteiro falhe. No entanto, como o erro foi propagado do módulo de proxy, a lógica de manipulação de erros existente não foi capaz de capturá-lo, levando a uma falha no serviço.
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x='961'%3eLan%c3%a7ar erro (falha)%3c/text%3e%3cpath style='stroke-dasharray: 3%2c 3%3b fill: none%3b' stroke='none' stroke-width='2' class='messageLine1' d='M 961%2c364 C 1021%2c354 1021%2c394 961%2c384'/%3e%3c/svg%3e)
Embora cada serviço Logto tenha pelo menos três réplicas, todas as réplicas falharam facilmente devido ao erro ocorrer em quase todos os pedidos do Cloud Console. Leva tempo para o mecanismo de recuperação automática começar, causando a indisponibilidade do serviço por um tempo.
Esta é a razão pela qual os utilizadores estão a ver erros 502 Gateway Incorreto (todas as réplicas falharam). Quando o serviço Cloud volta a estar operacional, novos pedidos do Cloud Console e aqueles em reintento chegam, e o ciclo de falhas continua.
Quando o serviço Cloud está inativo, também afeta o serviço de autenticação para certos pontos finais, principalmente /api/.well-known/sign-in-exp. Este ponto final é usado para buscar a configuração de experiência de início de sessão, que inclui informações de conector que precisam ser buscadas do serviço Cloud.
logto.app.