Vorfallbericht für den Logto-Dienstausfall am 2024-01-11 aufgrund eines Fehlers bei der Domainverlängerung.
Am 2024-01-11 erlebten die Logto-Dienste einen Dienstausfall mit vielen 502 Bad Gateway-Fehlern.
logto.app-Domain ist abgelaufen, und die Verlängerung konnte nicht abgeschlossen werden.logto.app-Domain möglicherweise abgelaufen ist. Wir überprüften den Domain-Registrar und stellten fest, dass sie nicht erfolgreich verlängert wurde und die Domain abgelaufen war.Unsere Domains werden normalerweise automatisch über unseren Domain-Registrar verlängert. In diesem Fall jedoch schlug der Verlängerungsprozess aufgrund einer möglichen Fehlkonfiguration fehl. Folglich lief die logto.app-Domain ab und die DNS-Einträge wurden aktualisiert, um auf die Parkplatzseite des Registrars zu verweisen.
Der Auth-Dienst ist noch in Betrieb, aber die meisten Anfragen können ihn nicht erreichen. Eine Ausnahme ist der Logto-Admin-Mieter, der an die auth.logto.io-Domain gebunden ist und von der Ablaufzeit nicht betroffen ist.
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xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='edgeLabel'%3e%3cp%3eZertifikatsfehler!%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg class='nodes'%3e%3cg transform='translate(121.6015625%2c 72.5)' id='flowchart-B1-0' class='node default'%3e%3crect height='54' width='141.59375' y='-27' x='-70.796875' ry='5' rx='5' style='' class='basic label-container'/%3e%3cg transform='translate(-55.796875%2c -12)' style='' class='label'%3e%3crect/%3e%3cforeignObject height='24' width='111.59375'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3e%e2%9c%85 auth.logto.io%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3cg transform='translate(121.6015625%2c 201.5)' id='flowchart-B2-1' class='node default'%3e%3crect height='54' width='141.15625' y='-27' x='-70.578125' ry='5' rx='5' style='' class='basic 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class='label'%3e%3crect/%3e%3cforeignObject height='24' width='170.734375'%3e%3cdiv style='display: table-cell%3b white-space: nowrap%3b line-height: 1.5%3b max-width: 200px%3b text-align: center%3b' xmlns='http://www.w3.org/1999/xhtml'%3e%3cspan class='nodeLabel'%3e%3cp%3eRegistrar-Parkplatzseite%3c/p%3e%3c/span%3e%3c/div%3e%3c/foreignObject%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Zusätzlich zum Auth-Dienst haben wir auch einen Cloud-Dienst, der die Logto-Mieter orchestriert und die Logto Cloud-Konsole (eine Frontend-App) bereitstellt.
Wenn ein Benutzer die Cloud-Konsole bedient, ruft die App den Auth-Dienst nicht direkt auf; stattdessen ruft sie den Cloud-Dienst für alle Verwaltungsoperationen auf.
Um dem Logto-Management-API zu entsprechen, haben wir einen "Management-API-Proxy"-Endpunkt entworfen, um Anforderungen an den Auth-Dienst zu delegieren. Der gesamte Ablauf sieht so aus:
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Da die *.logto.app-Domain ein Zertifikatsfehlerproblem hat, lehnt der Cloud-Dienst (Node.js) die Anfrage ab und wirft einen Fehler.
Normalerweise werden Anforderungsfehler abgefangen, um zu verhindern, dass der gesamte Dienst abstürzt. Da der Fehler jedoch vom Proxy-Modul weitergegeben wurde, konnte die bestehende Fehlerbehandlungslogik ihn nicht abfangen, was zu einem Dienstabsturz führte.
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(Absturz)%3c/text%3e%3cpath style='stroke-dasharray: 3%2c 3%3b fill: none%3b' stroke='none' stroke-width='2' class='messageLine1' d='M 281%2c364 C 341%2c354 341%2c394 281%2c384'/%3e%3c/svg%3e)
Obwohl jeder Logto-Dienst mindestens drei Replikate hat, stürzten alle Replikate leicht ab, da der Fehler bei fast jeder Anfrage aus der Cloud-Konsole auftrat. Es dauert, bis der Selbstheilungsmechanismus greift, was den Dienst für eine Weile nicht verfügbar macht.
Das ist der Grund, warum Benutzer 502 Bad Gateway-Fehler sehen (alle Replikate sind abgestürzt). Sobald der Cloud-Dienst wieder verfügbar ist, treffen neue und wiederholte Cloud-Konsolenanfragen ein, und die Absturzschleife geht weiter.
Wenn der Cloud-Dienst ausfällt, hat dies auch Auswirkungen auf den Auth-Dienst für bestimmte Endpunkte, überwiegend /api/.well-known/sign-in-exp. Dieser Endpunkt wird verwendet, um die Anmeldeerfahrungskonfiguration abzurufen, die Connector-Informationen enthält, die vom Cloud-Dienst abgerufen werden müssen.
logto.app hinzufügen.